Privacy Policy

Effective date: May 9, 2026

Answered is an AI call assistant that picks up your missed calls, has a natural conversation with the caller, and delivers a summary to your phone. This policy explains what we collect, how we use it, and the choices you have.

Who We Are

Answered is operated by Suman Services. If you have questions about this policy or your data, contact us at support@sumanservices.shop.

Information We Collect

Account information

Apple user identifier (from Sign in with Apple)
First name you provide during onboarding
Optional email address (only if you choose to share it during Apple Sign In)

Phone number information

Your assigned Answered phone number (a Twilio number we provision for you)
Phone numbers of people who call you, used for caller attribution and routing

Call data

Call audio is processed in real time to transcribe speech. For most calls, audio is not stored after the call ends.
For calls our system identifies as spam, the audio recording is retained for up to 7 days in secure cloud storage so you can review what the caller said. Recordings are automatically deleted after 7 days.
Call transcripts (text of the conversation) are retained for up to 7 days, then automatically deleted.
AI-generated call summaries (caller intent, urgency, action items) are retained for up to 7 days, then automatically deleted.

Device tokens used to send you push notifications when a call is handled.

Subscription information

Your subscription status (free, monthly, or yearly Pro)
Subscription transaction identifiers
We do not collect or store your payment card details — those are handled by Apple.

How We Use Your Information

To provide the AI call answering service and hold a conversation with the caller on your behalf.
To generate concise call summaries and highlight any follow-up items.
To send you push notifications so you know about calls in near real time.
To detect spam, scams, and telemarketing calls and handle them on your behalf.
To verify and manage your subscription, including processing free trials and renewals through Apple.

Third-Party Services We Share Data With

We use trusted third-party providers to deliver the service. Below is a detailed list of each service, what data is shared, and how it is processed:

1. Apple (Privacy Policy) — authentication and payment processing

Data shared: Apple user identifier, subscription transactions
Processing: handles Sign in with Apple and all subscription billing

2. Groq (Privacy Policy) — AI response generation

Data shared: transcribed caller speech, your first name
Processing: real-time during call, not stored by Groq

3. Google Gemini (Privacy Policy) — call summary generation

Data shared: call transcript, your first name
Processing: generates summary after the call

4. Twilio (Privacy Policy) — telephony and voice processing

Data shared: caller audio, AI response text, phone numbers
Processing: real-time audio stream; spam call recordings stored up to 7 days

5. ElevenLabs (via Twilio, Privacy Policy) — text-to-speech

Data shared: AI response text only
Processing: converts text to audio in real time

6. Deepgram (via Twilio, Privacy Policy) — speech-to-text

Data shared: caller audio in real time
Processing: transcribes speech, not stored

7. Amazon Web Services (Privacy Policy) — hosting and infrastructure

Data shared: all application data (encrypted at rest and in transit)
Processing: servers, databases, and short-term storage of spam recordings

8. Expo (Push Notifications) (Privacy Policy) — push notification delivery

Data shared: device push tokens
Processing: delivers push notifications to your device

9. RevenueCat (Privacy Policy) — subscription management and receipt validation

Data shared: anonymized user identifier, subscription status, transaction details
Processing: validates Apple receipts and tracks subscription state

We require all third-party services to provide equivalent data protection. We do not share: your contacts, your location, your device identifiers beyond push notification tokens, or your payment card details.

User Consent

You explicitly consent to the third-party data sharing described above during app onboarding. Before using the service, you are presented with a detailed disclosure of every third-party service, what data is shared with each, and must actively agree before proceeding. You can review this consent at any time from the app settings under “Data & AI Services.”

Data Retention

Call audio (non-spam) — not stored; processed in real time and discarded immediately after the call.
Call audio (spam) — retained up to 7 days in encrypted cloud storage, then automatically deleted.
Call transcripts — retained up to 7 days, then automatically deleted.
Call summaries — retained up to 7 days, then automatically deleted.
Account information — retained for as long as your account is active. Deleted within 30 days of account deletion.
Subscription records — retained as required by Apple and applicable tax/accounting laws (typically 7 years).

Your Rights and Choices

You can delete your account and all associated data at any time from the Answered app settings. Deletion is permanent and removes your account information, phone number assignment, transcripts, summaries, and device tokens from our systems within 30 days.

To cancel your subscription, manage it in your Apple ID settings (Settings → [Your Name] → Subscriptions on your iPhone). Refunds are handled by Apple per their refund policy.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, the right to delete, and the right to opt out. To exercise these rights, contact us at support@sumanservices.shop.

Children’s Privacy

Answered is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Security

Data is encrypted in transit using TLS/SSL and encrypted at rest using industry-standard encryption. We apply reasonable administrative, technical, and physical safeguards to protect your information — no system, however, is perfectly secure.

Changes to This Policy

We may update this privacy policy from time to time. If we make material changes, we will notify you through the app. The “Effective date” above reflects the current version.

Contact

Questions, requests, or concerns? Email us at support@sumanservices.shop.